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ATTENTION Auto Pay Members
If you previously were using automatic payments with us you will need to re-enter your payment information.
Instructions for how to register your account and set-up Auto Pay will be available on November 3
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Here are some important steps to take when registering for SmartHub:
- Account number: Use your account number to register for SmartHub. You can find your account number on your monthly bill.
- Register for your online account: We have recently completed a system upgrade that requires all members with online accounts to re-register. The new system significantly increases the amount of information you have access to regarding your account, including your daily and hourly energy usage.
- Update your online payment options: If you previously were using automatic payments with us, you will need to re-enter your payment information. You can do this once you register for your online account.
SmartHub Success Checklist
Introducing SmartHub
Where can I find my account number?
Where can I find my account number?
You can find your account number on a printed bill statement mailed to your residence or business.
You can also call us for assistance.
Downloads:
- Where to find your account number on your bill (pdf)
How do I set up my mobile and email for notifications?
You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.
- Log in to your SmartHub account
- Click on “Notifications”
- Click Manage Contacts to add or change email address and phone numbers
- Enter verification code to activate
- Click on Manage Notifications to set up SMS and email alerts
How do I set up stored payment methods, such as a credit card?
You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts and follow instruction
On the app:
- Select Settings
- Select Stored Payment Accounts and follow instructions
What is Auto Pay and do I need to sign up for it?
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website:
- Click on Billing & Payments
- Click on Auto Pay Program
- Click on Sign Up for Auto Pay and follow instructions
How to sign up on the app:
- Select Bill & Pay
- Select Auto Pay Program and follow instructions
I'm being prompted to sign up for paperless billing when I log in. Do I have to sign up or re-register for it?
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Here’s how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings.
- Choose your paperless preference
On the app:
- Select Settings
- Select Paperless Billing
- Choose your paperless preference
How can I view my energy use?
You can view your energy use on the website and app.
On the website:
- Click My Usage
- Select My Usage
- then select Usage Explorer
On the app:
- Select the Energy Use icon to view your energy use.
Get Support
If you have any questions, we will be happy to assist you!
Address: 258 South Harris Street, Sandersville, GA 31082
Phone: (800) 522-2577
Email: wemc@washingtonemc.com